Francis Report

Following the publication of the Francis Report, you may find the following resources on changing organisational culture useful:

• NHS Institute’s Transforming patient experience: the essential guide
• NHS Commissioning Board’s Developing the Culture of Compassionate Care – Creating a Vision for Nurses, Midwives and Care-Givers: summary and vision
• The King’s Fund Building a culture of compassionate care in the NHS and creating the right culture of care
• NHS Confederation’s Feeling better? Improving patient experience in hospital
• Understanding culture and culture management in the English NHS: a comparison of professional and patient perspectives
• The effectiveness of strategies to change organisational culture to improve healthcare performance: a systematic review
• Measuring and assessing organisational culture in the NHS
• Patient Safety First’s Implementing human factors in healthcare