How to help change an organisation’s culture toimprovement and patient care?
See NHS Improving Quality’s Richard Jeavon’s blog post Learning together to improve patient safety, in which he describes how the new national patient safety collaborative programme will enable frontline teams to involve patients and their families in making healthcare safe.
Also see the A Promise to Learn – a commitment to act, in which Don Berwick highlighted that key to implementing the Francis recommendations is a shift in culture, and also this blog post from the King’s Fund, Now is the time to transform NHS cultures.
For practical information on transforming culture, see:
- NHS Institute’s Transforming Patient Experience
- King’s Fund’s patient-centred leadership and leadership and engagement for improvement in the NHS: together we can
- Measuring and assessing organisational culture in the NHS
- Patient Safety First’s 'How to' guide on human factors
- Department of Health’sOrganisational Transformational Change: Belief – Behave – Be Sure
- What makes a top hospital? Organisational Culture
- How Does Leadership Make Difference to Organisational Culture and Effectiveness?