See Quality
and safety in the NHS. This study of NHS cultures and behaviours found that the quality of care
in the English NHS is too often compromised by a lack of clearly defined goals,
too much regulation and highly variable staff support. It includes recommendations for improving
patient safety.
NHS
Trust Development Authority’s Delivering
High Quality
Care for Patients
The Berwick Report. A promise to learn: a
commitment to act: improving the safety of patients in England
NHS Confederation’s Changing
care, improving quality
See also these tools and websites:
NHS Improvement’s Quality
and service improvement tools