Transparency and Transformation

Tim Kelsey, National Director for Patients and Information at NHS England says ‘for the transformation of customer service, we need a revolution in transparency, and this is why it is one of the core strategic priorities for NHS England. The summer of 2013 is full of landmarks – real initiatives that will put much better data in the hands of clinicians so they can improve their outcomes and give patients new tools and new freedom to make more informed decisions, and be empowered as participants in their own care and wellbeing.’
To improve the transparent measurement of outcomes, you may be interested in these resources from the NHS Change Model:
Patient Safety First’s How to guide for measurement for improvement
The NHS Institute’s productives module impact framework, understand qualitative data and its role - patient experience and measurement frameworks for large scale change
Measuring safety culture and Overcoming challenges to improving quality from the Health Foundation.
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