NHS Improvement’s Patient Experience Network (PEN) has developed a series of useful resources to help you transform patient experience:
‘Transforming Patient Experience: the essential guide’ to be launched in February 2012
Learn more about the experience-based design approach
EBD is a way of bringing patients and staff together to share the role of improving care and re-designing services to make the improvements patients really want.
Tools you can use including Yorkshire and Humber - good practice briefing on patient experience
What are organisations doing to improve patient experience?
What’s new in patient experience and engagement?
See also:
Picker Institute’s A guide to help healthcare professionals and patients to understand and act on patient feedback and their Good Practice Database (registration required)
NHS Confederation’s Feeling better? Improving patient experience in hospital
King’s Fund’s blog filtered for posts on patient experience