EBD, developed by the NHS Institute is a new way of bringing patients and staff together to share the role of improving care and re-designing services. You may also find the following resources useful:
Case Studies, Videos and Presentations.
Take the lead with the experience based design facilitator’s pack: contains film of patients and staff at different stages of the ebd 'journey', and detailed presenter notes to help deliver a facilitated workshop.
Also see the Institute for Healthcare Improvement:
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care
Putting Patients First: Designing and Practicing Patient-Centered Care
Leaders' role in patient experience: Hospital leadership must drive efforts to better meet patients’ needs