This is the process of involving all stakeholders of a domain in discussion about service change - all parties are encouraged to think about the way the whole service delivery system works, rather than focusing only upon their own service.
- Key topic on Whole Systems Thinking – NHS Evidence: Innovation and Improvement
- Guidance and Evidence
- Whole system demonstrators – DoH
- Whole Systems Partnership
eQIPP website
NHS Improvement’s website dedicated to QIPP. Featured this month: Diagnostics
- Read October’s
The tool enables assessment of the process flow, communication across the pathway, staff engagement and development, prevention of defects, and provides an overall percentage score for how the service is performing and the ability to compare the service with peers.
Radiology Reporting Times - Best Practice Guidance
Quality and Productivity Case Studies
NHS Evidence has published these examples of innovative practices so that organisations can learn from one another. These examples range from one-off studies to robustly tested large scale changes that have been replicated in multiple organisations and have had results published in academic journals. Some recent case studies include:
- Programme to reduce absence in the workplace
- End of life care core competencies
- Moving to 12-hour shift patterns
This month’s tool: Capacity and Demand
This tool helps you to match capacity with demand for a service. The Institute for Healthcare Improvement (IHI) has several tools:
This bulletin is brought to you by Library and Knowledge Services. It aims to keep you up-to-date with clinical governance issues. At the beginning of each month, a librarian will update the bulletin with relevant information published in the preceding month. If there are areas you think we also need to cover, please let us know.